Terms of service

What we do

Juniper Maids provides residential cleaning in Southlake, Colleyville, Grapevine, Coppell, Flower Mound and Irving / Las Colinas. What each service covers is published room by room on our service pages, and that published checklist is what we are agreeing to do.

Price

Your price is flat, calculated from the service, the number of bedrooms and bathrooms, how often you book, and any add-ons you choose. It is shown and before you book. However, we reserve the right to reject or reprice a booking if the number of bedrooms and bathrooms of the house does not match the details provided at booking time. We will never reprice a booking due to the cleaning taking longer than expected.

Recurring plans are discounted on every visit. A home on an active recurring plan also gets 20% off deep cleans at that address, at any time. The deep-clean discount is earned by the home rather than the account: if you have more than one address with us, a deep clean at an address without a plan is charged at the standard deep-clean rate. Prices may change for future bookings, but the rate agreed when you started a plan continues to apply to that plan.

Payment

You save a card when you book. It is not charged then — it is charged after each clean is finished, at the flat price you were quoted. You get an invoice showing the lines that make up the total and the card that was used.

If a charge fails we will contact you to sort it out before the next visit. We never see your full card number; see our privacy policy.

Changing or cancelling a visit

Move or skip any visit free of charge up to 24 hours before it is due, from your account or by calling us. Inside 24 hours, call and we will do what we can, but a team may already be routed to you.

Recurring plans have no contract and no cancellation fee. Cancelling ends the plan straight away and removes every upcoming visit more than 24 hours away. A visit already inside 24 hours still goes ahead, on the same footing as any other change made that late — call us and we will do what we can.

Our guarantee

Tell us within 48 hours of a visit if something is not right and we will come back and redo it at no charge. If the second visit still is not right, that clean is not charged at all.

Getting into your home

You do not need to be home. Most customers leave a gate or door code, or a lockbox, recorded in their account — those instructions are read by the assigned team before every visit. You are responsible for making sure the access information you give us is accurate and for telling us when it changes.

If we cannot get in at the scheduled time and cannot reach you, we may have to treat the visit as missed.

What we ask of you

• Tell us at booking about pets that should be secured while we work. Pets are welcome to stay.
• Let us know about anything fragile, valuable or particular that needs special care or should be left alone.
• A quick pick-up of clothes and toys helps us spend the time cleaning, though it is not required.

Text messages

Texting is optional and off unless you turn it on. If you opt in, we send booking confirmations, day-before reminders, cleaner arrival updates and receipts about your own cleanings. We do not send marketing texts.

Message frequency varies by how often you book, typically two to eight messages per month. Message and data rates may apply. Reply STOP to any message to cancel, or HELP for help. You can also change your preference in your account. Opting out of texts does not affect your service — you will get the same information by email.

Our people

Cleaners working in your home are either our W-2 employees or independent contractors engaged by us. Either way they are background-checked and covered by insurance, and we remain responsible to you for the clean. We bring our own supplies and equipment. If you would rather we use your products, leave them out and tell us in your notes.

Liability

We are licensed and insured. If we damage something in your home, tell us within 48 hours and we will make it right through our insurance. We cannot take responsibility for damage caused by pre-existing wear, faults or installation problems that a normal clean brings to light.

Ending the relationship

You can cancel a plan or close your account whenever you like. We may decline or end service where a home is unsafe to work in, where access repeatedly is not possible, or where our cleaners are treated badly.

Changes to these terms

If we change these terms we will update the date at the top, and tell you before a material change affects a plan you already have.

Contact

Call or text 469-209-5002, or email info@junipermaids.com.